Phoenix Auditing


Phoenix Auditing is an online income tax return preparation and filing website and other services mentioned in the website , operated by Phoenix, is an initiative of Stock Phoenix Brand

You (the user or customer) can use and access (hereinafter referred to as "Website") and avail the service, subject to the terms and conditions of use, as changed /updated from time to time entirely at the discretion of Phoenix Auditing as set out below. The Terms and Conditions of Use shall continue and would be in force till the time You access this Website and use its services. You agree that You are bound by the terms as mentioned herein. Nothing in these Terms and Conditions of Use should be construed to confer any rights on You or any third party beneficiaries.

By visiting this Website You agree to be bound by the following terms and conditions:

The term 'Phoenix Auditing' is used through this entire Terms and Conditions of Use document to refer to the Website, its owners and the employees and associates of the owner.

The term 'Products/Service' is used through this entire Terms and Conditions of Use document to refer to the Products/Service owned or developed by Phoenix Auditingand made available for Your use and access upon purchase of such Products/Service by You from Phoenix Auditing.

All the Terms and Conditions of Use below have been expressed keeping Individuals in view. However, the same Terms and Conditions of Use shall apply to Hindu Undivided Family (HUF) units

Introduction , an initiative of Stock Phoenix Brand, is India's pioneer Online Tax Management & Tax Filing service-provider. Phoenix Auditing has been registered with state Government. Having a large customer base, Phoenix Auditing offers to you a comprehensive end to end tax filing services that is certified by Income Tax Experts for accuracy and is the only online portal that enables You to e-File using Digital Signature.


By registering, You certify that all information that You provide, now or in the future, is accurate.

Once You agree to accept the terms of our service You will receive an account designation upon completing the Website's registration procedure. You shall be solely responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under Your password or account and Phoenix Auditingshall not be responsible for any losses, damage or harm caused as a result of You sharing the password with third party. You also agree that You exit from Your account at the end of each session. Phoenix Auditingcannot and will not be liable for any loss or damage arising from Your failure to comply with the Website's registration process.

Phoenix Auditingreserves the right, in its sole discretion, to deny access to You to this Website or any portion thereof without notice for the following reasons (a) immediately by Phoenix Auditingfor any unauthorized access or use by You (b) immediately by Phoenix Auditingif You assign or transfer (or attempt the same) any rights granted to You under this Terms and Conditions of Use; (c) immediately, if You violate any of the other terms and conditions of this Agreement.

You agree to receive periodic SMS/newsletter/email alerts from Phoenix Auditing unless You have specifically declined / unsubscribed for the same.

Eligibility and registration

By registering for the Phoenix Auditing service, You represent and warrant that You are 18 years or older and that You have the capacity to understand, agree to and comply with these Terms and Conditions of Use. Since Indian laws do not permit us to contract with a minor person (minor is a person who has not completed 18 years of age), You as a minor, will be registering for the Phoenix Auditing service through Your legal guardian.

However, since the Income Tax Legislations provides a minor to file income tax return in certain circumstances, in such instance Phoenix Auditing presumes that the parent/guardian has registered himself to enroll the minor only as a tax payer on our Website and all the inputs, information provided our under guidance and assistance of at least one of his/her parent/guardian.

By registering to Phoenix you hereby consent to add yourself as CLIENT of Phoenix Auditing .com and authorise to get the information which are with Income Tax Department for the purpose of providing the Services Contemplated by this Site. You hereby agree for passing of communication by Phoenix Auditing to the Income Tax Department or any of their affiliates of Income Tax Department informing them about your intention become CLIENT of Phoenix by providing information as solicited by them.

Appropriate individual registration, access & conduct of user and content for personal use only

You shall not use Phoenix Auditing service for any illegal or unauthorized purpose, including misusing permanent account number (PAN) and Financial Information of another person. International users agree to comply with all Indian laws & regulations. You are solely responsible for Your conduct and any data, text, information, graphics, that You submit, & post on the Website.

Other examples of illegal or unauthorized uses include, but are not limited to:

While Phoenix Auditingstrictly prohibits such conduct on its Website, You understand and agree that You nonetheless may be exposed to such misuse or blocking by other users and that You use the Website and the Phoenix Auditing service at Your own risk. Such misuse or unauthorised use shall be severely dealt and legal action shall be initiated under appropriate law.

For certain services such as Email, contents and calculators, registration by the visitor is required. By registering, You agree to the following terms in addition to any other specific terms, which shall be posted at an appropriate location of the Website. Each registration is for a single individual user with creation of single taxpayers return known to the registering user only. To access these services, You will be asked to enter your individual User Name, Password and Email Address. Therefore, we do not permit any of the following:

If Phoenix Auditing is under a reasonable belief that a User Name and Password is being used / misused in any manner, Phoenix Auditing reserve the right to cancel all access rights immediately without notice, and block access to all Users from that IP address.


This Website reserves the right to charge subscription and/or membership fees in respect of any part, aspect of this Site & Service/s and/or Product/s offered by Phoenix Auditing. You shall be made aware of the charges upon registration and Your willingness to buy the Product/Services offered in the Website. You agree that all activities that occur under Your account for payment towards the Products/Services shall be your sole responsibility and Phoenix Auditingshall not be liable for any claims which may arise directly or incidentally due to the discharge of Your obligations under this clause. The same will apply for any Service/s or Products being offered without any charges whenever made chargeable.

Pricing policy

Phoenix Auditing's Products / Services can be experienced even before purchase. The Products/Services may be available individually or in combination and as such they will have to be bought in the same format without any customization of combination unless a choice or an upgrade facility is provided. Even if it is a combination of more than one product/service together, for all practical, legal and taxability purposes/issues it will be assumed to be one and the applicable taxes, if any, will be collected according to the common commercial parlance and that the You agree to bind Yourself without debate. The same will be true even where third parties' (Alliance Partners') products/services are included in the combination. The purchase of Products/Services is through online transactions, wherein complete ability of service is enabled for the purchaser upon receiving payment. Upon receiving payment, it is also presumed that the service is delivered/rendered for all practical/legal purposes including the chargeability of applicable taxes if any like service tax, etc. If any time the legal interpretation or the concerned authorities raise a different view point at a later stage thenPhoenix Auditing is free to take such necessary steps for recovering or refunding the tax so as to abide by and comply with the applicable law and You agree to binds Yourself for such change without notice. The same will be true whenever the Products/Services are used irrespective of the fact that they are part of third parties' (Alliance Partners') product/service and have been purchased through them and their policies may interpret otherwise than the above.

Payment policy

The credit/debit card details disclosed by You for the purpose of availing Phoenix Auditing's products/services shall be correct. You shall not use any credit/debit card which does not lawfully belong to You i.e. in a credit/debit card transaction, You must use Your own credit/debit card. You further agree and undertake to disclose the correct and valid credit/debit card details to Phoenix Auditing. Phoenix Auditingwill not utilize/share Your credit/debit card information with any third party except as per our Privacy Policy or as required by and under any law, regulation or court order. Phoenix Auditingwill not be liable for any credit/debit card fraud. The liability for the use of credit/debit card fraudulently will solely be borne by You and the onus to 'prove otherwise' shall rest exclusively upon You.

The above terms shall apply to the information of net banking payment option usage i.e. user name and/or password etc provided by You.

You also agree and undertake not to stop and/or dispute any credit/debit card payment once initiated by You. You further agree to indemnify in full any expense/s incurred by Phoenix Auditing consequent to Your failure to abide by this clause.

Discount policy

In order to avail any promotional offer/discount from Phoenix Auditingand/or its Alliance Partner, You agree to follow the registration process mentioned as part of the offer communication by either Phoenix Auditingor the Alliance Partner (Third Parties). The discounts, incentives etc. shall be applicable only if You visit the registration page or such other page using the path or links mentioned as part of the offer communication or any such other method and enter the Promotional Code, if applicable. You also understand that You cannot get the benefits of more than one offer simultaneously for the same activity e.g. payment for a product/service and/or filing a tax return etc.


You as a customer or Phoenix Auditinguser agree and undertakes to pay the Tax Deducted at Source at the maximum current applicable tax rate in respect of any prize/s won as part of a contest, competition etc. You shall not demand a cash reward in lieu of the prize/s. Phoenix Auditingmay, at its own discretion decide, at any point of time, to give a cash reward to You in lieu of the prize/s. This shall be binding on You. You also agree and undertakes to claim and collect the prize/s within the time limit specified by Phoenix Auditingat any time during the life cycle of the contest, such life cycle being any time from the announcement of the contest to any date and/or time decided by Phoenix Auditingdecided later by Phoenix Auditing. Phoenix Auditingreserves the right to set and change the time limit for claiming and collecting the prize/s and also the other terms and conditions in respect of claiming and collecting the prize/s. Furthermore You understand that the above is equally true for the contests carried by our Alliance Partners (Third Parties) and that in case of any shortfall by such Alliance Partners, Phoenix Auditing will not be liable in any manner.

Changes to terms and conditions

Phoenix Auditing reserves the right to add to or change/modify the terms of this Terms and Conditions of Use including but not limited to suspend/cancel, or discontinue any or all service at any time without notice to You and make modifications and alterations in any or all of the content and services contained on the Website without prior notice. Such changes will be posted on the Website for Your convenience to understand Your responsibility as a user. You are responsible for regularly reviewing these Terms and Conditions of Use so that You will be apprised of any changes. You will be deemed to have accepted such change/s if You continue to access the Website subsequent to such changes.

Copyright & no retransmission of information

Phoenix Auditing as well as the design and information contained in this Website is the valuable, exclusive property of Phoenix Auditing, and nothing in this Terms and Conditions of Use shall be construed as transferring or assigning any such ownership rights to You or any other person or entity.

You may not resell, redistribute, broadcast or transfer the information or use the information in a searchable, machine-readable database unless separately and specifically authorized in writing by Phoenix Auditingprior to such use. You may not rent, lease, sublicense, distribute, transfer, copy, reproduce, publicly display, publish, adapt, store or time-share Phoenix Auditingor its Products/Services, any part thereof, or any of the information received or accessed therefrom to or through any other person or entity unless separately and specifically authorized in writing by Phoenix Auditingprior to such use. In addition, You may not remove, alter or obscure any copyright, legal or proprietary notices in or on any portions of Phoenix Auditingwithout prior written authorization. Except as set forth herein, any other use of the information contained in this site requires the prior written consent and may require a separate fee.

Delay in services

Phoenix Auditing(including its and their directors, employees, affiliates, agents, representatives or subcontractors) shall not be liable for any loss or liability resulting, directly or indirectly, from delays or interruptions due to electronic or mechanical equipment failures, telephone interconnect problems, defects, weather, strikes, walkouts, fire, acts of God, riots, armed conflicts, acts of war, or other like causes. Phoenix Auditingshall have no responsibility to provide You access to this Website while interruption of Phoenix Auditing is continued, due to any such cause mentioned here.

Value Added Services

The Value Added Services are served against the request by individual user, after purchasing the service. These services are further subject to the availability of the information in Income Tax ERI Service, at the time of request made by user.Phoenix puts the best effort to service on these areas, however, it may not be automatically served, unless the request made by the user exclusively.

Liability disclaimer




Information collection and use

At the time of registering with Phoenix Auditing, the Website will ask You for Personal Information such as Your name, email address, birth date, pin code, occupation and industry. Once You register with Phoenix Auditingand sign in to the services, You are not anonymous to Phoenix Auditing.

Phoenix Auditingwill only collect, store, use, and share your personal information (including email address) as it is defined by our privacy statement and as regulated by Indian laws. When filing a tax return online, in addition to entering Your own personal information, You may be asked to enter personal information of those who are either dependants or persons for whose income You are liable. Phoenix Auditingdoes not disclose Your information (including email address) to third parties except when the user requests to efile their return. Phoenix Auditing will disclose Your information to the appropriate government officials if the same is mandated by law. We may use the information provided by you to intimate the Income Tax Department, the fact that you have chosen to become CLIENT of

Only information provided by You is stored by Phoenix Auditing. Phoenix Auditingdoes not supplement Your information with information from other companies. The exception to this would be when Your employer has bought the services/products for bulk use for its employees and to facilitate that we may upload information provided by Your employer.

When You use calculators and other tools on the Website that may or may not require registration, Phoenix Auditingmay collect non-identifiable data from such tools, to help customize offers and tools to Your particular interests.

Phoenix Auditingwill not record or track any data you enter into standalone tools and calculators in any way that identifies You personally, unless we specifically inform you that we are doing so at the time You provide such data.

In case you avail any other services of Phoenix Auditingwherein Phoenix Auditingis required to access your form 16 be it in physical or electronic form provided to Phoenix Auditingeither physically through post, courier or any other mode or by email, it is presumed that you have read this terms of service and has authorized Phoenix Auditing to access such information as is required for the service sought.

Any changes in tax laws and procedures would be incorporated in the Website without unreasonable delay. However Phoenix Auditingdisclaims all responsibility to update the Website or the service/s offered for any reason whatsoever. You understand and agree that the Tax laws are liable to subjective interpretations and opinions and while offering the service/s and or products Phoenix Auditing team of tax experts interpret the vast number of tax law provisions in the most reasonable and law abiding manner. The income and tax calculations may be different from another tax professional's point of view. Hence, You understand and agree that Phoenix Auditing will not be responsible for any errors, misrepresentation or miscalculations in case of income or tax areas reported or displayed or printed in any form through the service/s or products.

Phoenix Auditinguses Your information for the following general purposes: to customize the advertising and content You see, fulfill Your requests for products and services, improve our services, contact You, conduct research, and provide anonymous reporting for internal and external clients.

Information sharing and disclosure

For the purpose of this Website, Personal Information is information about You that is personally identifiable like Your name, age, sex, address, email address, or phone number, and that is not otherwise publicly available. Financial Information is information about Your PAN, Bank Account Details & Transactions, Credit Card Account Details & Transactions.

Phoenix Auditingdoes not rent, sell, or share any of the above information (personal and financial) with other people or non-affiliated companies.

Phoenix Auditingdoes not intend to transfer Personal Information and Financial Information without Your consent to third parties who are not bound to act on Phoenix Auditing's behalf unless such transfer is legally required in response to court orders, warrants, legal process, or to establish or exercise its legal rights or defend against legal claims etc.

Phoenix Auditingbelieves it is necessary to share Personal Information in order to investigate, prevent, or take action against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Phoenix Auditing's terms of use, or as otherwise required by law.

Phoenix Auditing transfers information about You if, Phoenix Auditing is acquired by or merged with another company. In such an event, You shall be governed by such companies' terms and conditions. For more information, please refer to our Privacy Policy.

Information disclaimer

You acknowledge that the information provided through Phoenix Auditing is compiled from sources, which are beyond the control of Phoenix Auditing. Though such information is recognized by the parties to be generally reliable, the parties acknowledge that inaccuracies may occur and Phoenix Auditingdoes not warrant the accuracy or suitability of the information. For this reason, as well as the possibility of human and mechanical errors and other factors, YOU ACKNOWLEDGE THAT TAXSMILE IS PROVIDED TO YOU ON AN "AS IS" BASIS. TAXSMILE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS, ORAL, IMPLIED, STATUTORY OR OTHERWISE, OF ANY KIND TO THE USERS AND/OR ANY THIRD PARTY, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, TIMELINESS, COMPLETENESS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES ARISING BY VIRTUE OF CUSTOM OF TRADE OR COURSE OF DEALING AND ANY IMPLIED WARRANTIES OF TITLE OR NON-INFRINGEMENT. FURTHER, TAXSMILE DOES NOT REPRESENT OR WARRANT THAT IT WILL MEET YOUR REQUIREMENTS OR IS SUITABLE FOR YOUR NEEDS.

Under this Terms and Conditions of Use, You are responsible for all risk of errors and/or omissions in Phoenix Auditing, including the transmission or translation of information. You assume full responsibility for implementing sufficient procedures and checks to satisfy Your requirements for the accuracy and suitability of Phoenix Auditing, including the information, and for maintaining any means, which You may require for the reconstruction of lost data or subsequent manipulations or analyses of the information under the Terms and conditions of Use.

Equipment and operation

You shall provide and maintain all telephone/internet and other equipment necessary to access this Website, and the costs of any such equipment and/or telephone/internet connections or use, including any applicable taxes, shall be borne solely by You. You are responsible for operating Your own equipment used to access Phoenix Auditing.

Intellectual property

Unless otherwise stated, copyright and all intellectual property rights in all material presented and contained in the Websites, together with the Website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software including but not limited to text, audio, video or graphical images, trademarks and logos appearing on this Website belongs to India Private Limited, its parent, affiliates and associates and are protected under applicable Indian laws. Strict action shall be taken against any infringement and shall be vigorously pursued and defended to the fullest extent permitted by law.

Copyright and all intellectual property rights in all material presented on this Website belonging to Third party products shall be governed by the terms and conditions specified by them in this behalf.

Usage of the website

The Website is intended for personal, non-commercial use. You are responsible for maintaining the secrecy of Your passwords, login and account information. You will be responsible for all use of the Website by You and anyone using Your password and login information (with or without Your permission). You may not use the Website to make any fraudulent applications. You agree not to use the Website for any purpose that is unlawful, illegal or forbidden by these Terms, or any local laws that might apply to You. Phoenix Auditing is running the Website in India, so remember that by using the Website, we need You to agree to comply with laws that apply to India, including laws that apply to exporting technical data.

Anti spam policy

Phoenix Auditingrecognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures, to minimize the transmission and effect of spam emails in its computing environment. All emails received by Phoenix Auditingare subject to spam check. Any email identified as spam will be rejected with sufficient information to the sender for taking necessary action. With this measure, along with other technical spam reduction measures, Phoenix Auditinghopes to minimize the effect of spam emails. Phoenix Auditing reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action, from time to time.

Links to third party sites

Certain links on the Website lead to resources located on servers maintained by third parties over whom Phoenix Auditing has no control. Phoenix Auditing has not reviewed, nor approved these sites and is not responsible for the contents or omissions of any linked site or any links contained in a linked site. The inclusion of any linked site does not imply endorsement by Phoenix Auditing of the site. Third party links to Phoenix Auditing shall be governed by a separate agreement. Any transactions relating to services not directly offered by Phoenix Auditing are to be settled inter-se between the parties and all warranties express or implied of any kind, regarding any matter pertaining thereto, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed by this Website. The advertisements that You see displayed on this Websites are delivered by third parties andPhoenix Auditing will not be responsible for any promises, representations made in the advertisements.

Email/SMS services

On selection of email/sms alert service You agree & grant non-exclusive, permission & irrevocable right to send emails, sms & alerts by way of messages or other formats as decided by us.


You agree to indemnify and hold Phoenix Auditing, its parents, subsidiaries, affiliates, officers, agents, and other partners and employees harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Website, including Your use of the Website which provide a link to another Website or arising out of any uploading of any content by You or Your violation of any rights of any other person or any breach of any applicable law or other information on the Website.

Delivery policy

Phoenix Auditingshall provide You with an access code upon registration and payment, to the email address or via SMS registered with us and You shall be able to access and use Phoenix Auditingupon entering the access code in the manner specified in the Website.

Refund policy

Any product/service once purchased cannot be cancelled since the nature of Products/Services is online, they are instantly delivered and/or once the process of delivery gets initiated and cannot be stopped without any misuse/loss toPhoenix Auditing.

However, Phoenix Auditingwill refund any payment made to You in the following circumstances:

Any request for refund of payment made by You to Phoenix Auditingshould be within 5 business days of date of payment. Your request for a refund terminates Your rights to use the Phoenix Auditingservices and any related warranties or guarantees and further use of the Product/Service will be considered as misuse and can result into cancellation of the refund. You understand and agree that the sole and exclusive remedy available to You shall be to claim from Phoenix Auditingrefund of the fees paid by You for any event, including but not limited to computation error, printing error, filing error, filing delay, data leakage, security breach, data loss, or non-availability of product/service.

Notwithstanding anything contained above, a Cancellation/Refund request may be granted only in cases where the Products/Services have not complied with and/or fall short in the fulfilment of its feature as expressed in the Product/Service description and/or there is delay in serviceability of the same and the usability is lost due to essence of timing and/or unavoidable circumstances beyond the reach or fault of the customer. The grant of such request will be at the sole discretion of the Phoenix Auditingteam and You consent to the terms while making Your application for refund. The refund so granted will be subject to verification of payment realized and after reduction of the taxes and/or finance charges as applicable (if any) for such transaction.

Force majeure

Phoenix Auditingshall have no liability to You for any interruption or delay in access to the Website irrespective of the cause.

Force Majeure event shall be one when there is any cessation, interruption or delay in the performance of Phoenix Auditing's obligations due to causes beyond its reasonable control, including but not limited to: technical, earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, war (whether or not officially declared) or the inability to obtain sufficient supply of service, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. Without limiting the foregoing, under no circumstances shall Phoenix Auditingbe held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning of Your information & or data received and or stored or any of our service/s.

Entire agreement

The Terms and Conditions of Use constitutes the entire agreement between the parties, and no other agreement, written or oral, exists between You and Phoenix Auditing. By using the Information on Phoenix Auditing, You assume full responsibility for any and all gains and losses, financial, emotional or otherwise, experienced, suffered or incurred by You. Phoenix Auditingdoes not guarantee the accuracy, completeness or timeliness of, or otherwise endorse in any way, the views, opinions or recommendations expressed in the Information. The Information does not constitute a solicitation by the information providers, Phoenix Auditingor other of the purchase or sale of securities.


The Terms and Conditions of Use hereunder shall remain in full force and effect unless terminated or cancelled by Phoenix Auditingfor any of the following reasons: (a) immediately, for any unauthorized access or use by You (b) immediately, if You assign or transfer (or attempt the same) any rights granted to You under this Agreement; (c) immediately, if You violate any of the other terms and conditions of this Agreement. Termination or cancellation of this Agreement shall not effect any right or relief to which Phoenix Auditingmay be entitled, at law or in equity. Upon termination by Phoenix Auditingof this Agreement all rights granted to You will terminate and revert to Phoenix Auditing.

Consent to transfer

This Website is operated in India. If You are located outside India, please be aware that any information You provide to us will be transferred to India. By using our Website, participating in any of our services and/or providing us with Your information, You consent to this transfer and You consent that You are abiding by the laws of India.

Privacy policy

Your use of this Website is subject to our Privacy Policy.


The terms of the agreement are exclusively based on and subject to Indian law. You hereby consent to the exclusive jurisdiction and venue of courts in Bengaluru, India in all disputes arising out of or relating to the use of this Website.


If You decide not to receive promotional e-mails from us in the future, please let us know by sending an email to us at or writing to us at the address specified on this Website and informing us of Your decision.

If You prefer not to be notified of any release or to receive any product information from Phoenix Auditing, please contact us through email, telephone, or mail us to act on Your request and remove You from our emailing list.

Contributions to website

By submitting ideas, suggestions, documents or proposals on the Website through its suggestions or feedback webpages, You acknowledge and agree that: